Refund Policy

1. Cancellation by Customer

• More than 24 hours before pickup: Full refund.
• Between 12–24 hours before pickup: 50% refund.
• Less than 12 hours before pickup: No refund.

2. Cancellation by LT Lucas Transfer

In the unlikely event that we must cancel your booking due to circumstances beyond our control (e.g., vehicle breakdown, extreme weather), you will receive a full refund or a complimentary rebooking at your choice.

3. No-Shows

If the customer does not appear at the agreed pickup location within 30 minutes of the scheduled time without prior notice, the transfer will be considered a no-show and no refund will be issued.

4. Flight Delays

We monitor all flights. If your flight is delayed, we will adjust your pickup time at no extra charge. Please inform us of your flight number when booking.

5. Refund Processing

Approved refunds are processed within 5–10 business days to the original payment method. To request a cancellation or refund, contact us at booking@lucastransfer.com or WhatsApp +30 690 689 7715.